Deliveries
Delivery Details
Whether you want to check on deliveries before placing your order, or find out what is happening with an outstanding order please select from the list below.
DX Freight deliveries from our stock to your preferred address, lengths up to 6.0 metres.
Forest Garden Products direct from Worcester distribution hub, free delivery to most parts of UK mainland
Namgrass Artificial Grasses artifical grass, free delivery for orders over £240 inc VAT. Delivery to your door in most of Mainland UK. Orders under £240 are charged £24 inc VAT for delivery
Pallet deliveries mainly for deliveries outside of Devon and Cornwall, usually for specialist and higher value products including oak and pitch-pine flooring, James Hardie cladding and hardwood decking
APC- deliveries for smaller parcels direct from Southern Timber, for items such as fixings, tools and field gate components etc. Delivery charges from £7+VAT
Quick-Step Flooring - direct delivery from distribution hub to most mainland UK. Purchases over £500 including VAT qualify for free delivery
Rowlinson Garden Products – direct deliveries from Cheshire Factory or distribution hubs to most of mainland UK. Free delivery except for some remote locations
Southern Timber - Local deliveries for Zone A is free for orders over £100+VAT, any orders less will have a £15+VAT Delivery charge. Zone B deliveries are free for orders over £250+VAT, any orders less will have a £25+VAT.
Stock Reservations - Branch Pick-up orders are for customers that want to reserve stock to come and collect their goods instead of delivery. You will need to head to the Trade counter in the warehouse to book your goods out upon arrival.
Delivery Areas and Charges
Most of our deliveries are made free of charge, but the reality is that some deliveries will incur a modest delivery charge. We operate a zonal delivery service and deliver to most local areas five times a week. Post Codes for deliveries are essential now, additional direction details are also welcomed. While our main delivery area is the South West of England we can also deliver via the Palletline network Nationwide. All delivery methods and charges are calculated at the checkout. More details can be found on our Delivery Areas page
Next day delivery
We have always provided this option when available here required, however it does not mean that everyone and every product can be delivered next day. When we are taking delivery details we need Post Codes and telephone contact details too. If we can’t find you and we cannot contact you then we have little option to reschedule your delivery. The more information we have the more chance of a smooth and punctual delivery service. More details on next day delivery here
Delivery requests
We use a mix of journey planners and common sense in planning each vehicles routes. However, all the technology and will in the world can’t help us with the most frequent request – “first drop please”. In general the bigger the load and the closer you are to Newton Abbot then the more chance there is that we can help. When a vehicle has 11 smaller loads on a multi-drop run then we will invariably deliver to the nearest location first.
Vehicle access and unloading – deliveries are arranged on the understanding that we can gain vehicular access to the delivery address; please advise of any possible vehicle restrictions. Deliveries will be made to a suitable and secure unloading area which should be available within six metres of our vehicles parking space. If there is no suitable offloading place then the customer will be responsible for transporting the timber to a safe storage place. Delivery does not include walking items to rear gardens or through customers houses.
Southern Timber vehicles
include four Hiab Lorries, eachwith an on board crane. These are big vehicles, the largest is 36’ long with a gross weight of 26 tonnes, so they are not suitable for all Devon lanes and all sites. For an idea of scale they are approximately 1.5 times the length of the larger cement mixers and fire engines.
Zone A includes:
Abbotskerswell, Dartington, Dawlish, Denbury, Diptford, Ideford, Ipplepen, Kingskerswell, Landscove, Littlehempston, Newton Abbot, Ogwell, Paignton, Brixham, Staverton, Teignmouth, Torquay, Totnes.
Zone B includes:
Bantham, Bovey Tracey, Chudleigh, Bicton, Bittaford, Broadclyst, Callington, Chagford, Crowley, Dartmouth, Exeter, Exmouth, Gunnislake, Halwell, Ide, Ivybridge, Kenn, Kingsbridge, Kingston, Kingswear, Lee Mill, Loddiswell, Manaton, Modbury, Moretonhampstead, Pinhoe, Plympton, Plymouth, Plymstock, Postbridge, Princetown, Rockbeare, Salcombe, Saltash, Slapton, Starcross, Tavistock, Topsham, Torpoint, Two Bridges, Ugborough, Wrangaton and Yelverton.
Zone C includes:
We have delivered hardwood deckboards to Penzance docks; Log Cabins to the tip of Scotland, Oak flooring to Sussex and over 200 sheets of tanalised ply to Ipswich. Whatever your enquiry please phone or email us with your Post Code and requirements.
