Warranties
Balcas Permapost Performance Guarantee
Balcas offer a 15 year performance Guarantee on its range of Permapost Incised Rounds and Square Sawn Use Class 4 (UC4i) treated posts.
Terms and conditions apply.
Balcas Permapost Performance Guarantee T&C’s
We (Balcas) are able to offer a 15-year performance guarantee for PERMAPOST® Incised posts and strainers because of our quality treatment process:
- All of the timber we use is kiln dried. If the timber is dried prior to treatment it is much less likely to ‘split’ in service.
- Incising is carried out on each post in an area just below and above ground level at the pointed end of the post – this is the critical area that requires the very best protection. Surface incising of ground contact timbers prior to high pressure treatment ensures a consistent depth of preservative penetration, particularly through resistant heartwood.
- All Permapost® Incised Rounds are pressure treated with Tanalith® E wood preservative. One of the world’s most established wood preservative brands, Tanalith® E has 30 years proven performance of protecting timber against wood decay and insect attack.
Making a claim under the Guarantee
In the event that you want to make a claim under the Guarantee please undertake the following:
- Complete the claim form – Click here to download claim form
- Supply proof of purchase (copy of the original invoice / supplier receipt relating to the failed product(s))
- Supply photographic evidence of the failed product(s)
Square Incised posts and Incised sleepers with 15 Year Warranty
If you purchase these posts or sleepers then you must register your details within 90 days of purchase to validate your Manufacturers 15 Year Service Warranty. Please go to Incised Square Post Warranty
While there are Terms & Conditions to validate the 15 Year Guarantee these are not particularly onerous and are basically little more than good practice.
Cross cutting posts and drilling
When it comes to cutting posts and drilling holes try to find another way around the installation. These longer life posts are effective because the Tanalith preservative treatment process forms a protective barrier. This barrier protects against fungal and insect decay, the main causes of rot. Any cutting or machining can break this protective barrier and therefore reduce the expected service life of the product.
Cross cutting right through the product should be avoided. However, if this is not possible, the cut end should be re-applied with an end-grain preservative. It is also important to apply the end-grain treatment to any drilled holes or notches on the posts.
Post installation with Remix/Post-Mix
When installing timber products into the ground, it is essential that water can drain away from them. This can be achieved by putting at least 150mm of gravel / ballast / loose stone into the bottom of the hole, then placing the post into the hole, and then filling the hole with Remix (aka Postcrete, aka Post Crete) to ground level. Slope the post-mix so that the water can drain away from the post. You can view more details here. Do not make a “boot” for a post out of concrete as this will keep the post wet for long periods.
Warranty Conditions:
1. This Warranty only covers BSW UC4 Collection (incised sleepers & incised posts) products.
2. BSW Timber Ltd (and subsidiaries) offer this warranty to you the consumer and it does not affect any other obligations the retailer may have to you.
3. To activate your 15 year warranty, all details and submissions must be registered by one of the three methods outlined in the ‘TO ACTIVATE YOUR WARRANTY’ box above.
4. Registrations for the 15 Year Warranty must be received no later than 90 days from the invoice date to validate any registration.
5. Upon registration the claimant will be sent an email or postal confirmation with notification of registration and a related reference number for the warranty being registered on www.bsw.co.uk/warranty
6. A copy of your invoice MUST be submitted as proof of purchase.
7. The 15 Year Warranty is not transferable and no alternative will be offered.
8. To submit a warranty claim you must:
Contact the BSW Customer Sales on 0800 587 8887 or [email protected] to make the request and provide proof of registered warranty, as per the e-mail confirmation sent at the time of online warranty registration(s).
9. On submission of a claim for product failure to BSW Timber Ltd (and subsidiaries) under this Warranty, the customer shall provide BSW Timber Ltd with:
a: A cross section of the timber (minimum 200mm length) exhibiting the product failure due to fungal decay or insect attack which is sufficient in BSW’s reasonable opinion to perform testing on the timber.
b: Such other information as BSW Timber Ltd may reasonably require such as access to the site of installation, etc.
c: A photograph of the affected product in situ.
10. BSW Timber shall then promptly investigate the complaint to establish the issues surrounding the claim before coming to any final decision on product replacement.
11. “Fungal decay”: refers to wood destroying fungi that feed on and degenerate the wood cell walls. It excludes staining and mould fungi associated with the weathering of wood.
12. “Insect attack”: refers to attack by wood digesting insects that destroy the timber structure.
13. “Product failure”: refers to damage caused by insect and / or fungi to such a degree that the product is no longer fit for purpose
Treated-Right Performance Warranty
A combination of using latest generation Tanalith E wood preservative, careful pre-treatment timber preparations, the use of high quality pine timbers and approved treatment procedures allow the manufacturer to offer a 15 Year TREATED-RIGHT Performance Warranty.
This warranty is available on the majority of Hutton garden and landscaping products and also on the Severn Valley range of decking and cladding products.
The 15 Year TREATED-RIGHT Performance Warranty covers the failure of these products from wood decay and insect attack giving total confidence in their long term performance.
Warranty Details
Covered is the cost of re-supply by Severn Valley Woodworks, or the re-supply by Severn Valley Woodworks (at our discretion), of a component that is proven to have failed as a result of wood decay or insect attack within a 15 year period from the initial purchase. It does not cover the costs of removal or reinstatement of such components or consequential costs or loss due to failure of the component.
The term ‘wood decay’ as used in the warranty refers to wood destroying fungi that feed on and degenerate the wood cell walls. It excludes staining and mould fungi associated with the weathering of wood.
The term ‘insect attack’ refers to attack by wood digesting insects that destroy the timber structure.
The term ‘failure’ refers to damage caused by insects and/or fungi to such an extent that the component is no longer fit for purpose.
This warranty does not affect the statutory rights of consumers.
Warranty Conditions
1. The Severn Valley Woodworks or Hutton Garden Products range of products should only be used for the purpose they were designed for. For instance, the products can be placed in ground contact (surface contact) but must not be embedded within the ground (below the surface).
2. Should the Severn Valley Woodworks or Hutton Garden Products range of pressure treated timbers be cross cut, notched or bored during installation, the exposed surfaces must be brushed with a suitable end-grain preservative to maintain the integrity of the treatment. Always follow the end grain product manufacturer’s instructions.
3. Any Severn Valley Woodworks or Hutton Garden Products range of products which are further processed, e.g. planed, must be returned to Severn Valley Woodworks for re-treatment.
4. A proof of purchase invoice must be supplied with any claim made.
Exclusion
Any Severn Valley Woodworks or Hutton Garden Products range of pressure treated timber components supplied for use outside of European markets.
Warranty Procedure for Millboard Products
Millboard’s decking boards are manufactured to high standards.
If you are registering Millboard decking boards, edging or fascia boards they will issue you with either a 25 Year Limited Structural Decking Warranty or a 10 Year Limited Structural Decking Warranty, depending on the installation application of the boards. You must register within 90 days of purchase and ensure the Millboard’s Durafix® fixings have been used to fix the decking to the subframe.
If you are registering Millboard Envello products they will issue you with a 15 Year Limited Structural Cladding Warranty. This registration must be done within 90 days of purchase.
Please ensure that you retain a copy of your evidence of purchase for your Millboard product.
The registration address is here
Warranty Details for Herock Clothing
Herock do everything possible to make their clothing as durable and resistant as possible. They do however accept that materials might fail, or there might be an assembly error. Therefore they offer a 2 Year Guarantee on their products.
To qualify for the Guarantee you simply need to complete the information form here.
Then if the product fails you can return the item to the store where you purchased it from. As long as the item is less than 2 years since purchase Herock will replace the item with a new one without conditions and free of charge.
The above does not apply for any damage that is a result of unusual wearing, ruptures, accidents, adjustments and incorrect use. The guarantee applies to the original purchaser and does not harm your statutory rights.
This guarantee is limited to replacement or reparation of the item it applies to.